Shipping and return policies

These general contracting conditions apply to all commercial transactions carried out in our virtual store, Concari.es , hereinafter The Seller.

We ask you to read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place any order.

The Seller belongs to the entity Articulos Con Cariño SL with address at Paseo Castellana number 137- 28046- Madrid, Spain and CIF No. B86497377, are subject to the General Conditions of Use set forth below:

The Seller is dedicated to the online sale of PRESERVED FLOWERS.

application territory

Currently you can make your purchase for the entire peninsula and the Balearic Islands and Portugal.

For the sale and shipment of products to the Canary Islands, Ceuta and Melilla, you can check the procedure for placing the order, delivery time and amount of shipping costs through the email atencioncliente@concari.es, indicating the products requested and the address delivery.

** Insurance, customs and tariffs NOT included.

*** For the Canary Islands, Ceuta, Melilla and Andorra: DUA Import payable at destination by the buyer (DAP).

Prices

All the prices of our products are indicated in Euros (€).
The prices of the products displayed on the website of The Seller, include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply.
Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
In Zaragoza deliveries are made through a direct service from Monday to Sunday.
Rest of the peninsula with the company MRW in a 24-48 hour service with a delivery schedule from 09:00 to 19:00. Deliveries from Monday to Friday on non-holidays.
For deliveries on Saturday in the rest of the peninsula consult.
Shipping costs will be included from a minimum purchase of 50 euros on our products. If the value of the purchase is less than the minimum, it will have a postage of 5.95 euros and an extra surcharge of 2.99 on Saturdays.
The Seller reserves the right to modify the commercial offer presented on the web (changes to products, prices, promotions, conditions...) at any time. The Seller makes every effort within its means to offer the information contained on the web truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase without any cost on their part.

Payment Methods

When formulating the order, the client can freely choose to pay for the purchases made by credit or debit card, paypal; or other similar means, Google pay, shop pay, apple pay, Amazon pay,

In certain cases and to prevent possible fraud, The Seller reserves the possibility of requesting a specific form of payment from a client in the event that the identity of the buyer is not reliably proven. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data.

Delivery times and shipping methods

All orders are made to order, the estimated processing time is 24-48 hours, although this will always depend on the type of product you order from us. In the case of personalized products with a name, or some specific requirement, it may vary, being a little higher than the estimate. We will track your order so you know how long you will have it.

On our website you will see that the products are in stock but until the order is formalized we will not make the center and/or bouquet since it is made for each particular client. In case you want to personalize one of our centers or branches found on the web to your liking, you must contact us via email atencioncliente@concari.es , in the shortest possible period we will contact you to confirm if it is possible to do it.

According to the request, it may suppose an economic surcharge on the final price of the center shown on the web.

One of our main efforts is focused on serving orders in the shortest possible time. The seller guarantees delivery to the carrier, within a period of 24 hours from its preparation, unless they are made on Saturdays, Sundays and holidays, in which case the order will be processed on the first business day after the day it was placed.

In addition, it must be taken into account that the deadlines are computed in working days and that they may be altered by local or national holidays.

We are not responsible for possible delays caused by the courier service, but if you have a problem we will help you in any way we can.

In the case of ordering a product without immediate availability, it will be understood as a pre-order and will be confirmed via email by the seller as soon as possible, where the availability of the product and the expected delivery time of the same will also be indicated. Once you receive it, you can activate the order and have it delivered on the scheduled date or cancel it. The Seller reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages, and provided that it does not entail manifest damage to the customer.

Note: In no case will shipments be made to post office boxes.

Returns and exchanges

As indicated by law, all consumers can exercise their right of withdrawal. To facilitate the return, you can contact our Customer Service department atencioncliente@concari.es 673540093 / 873000013, where they will indicate the procedure to carry out and schedule the collection of the package.

It is essential that the return arrives within the stipulated period to make it, 14 calendar days from the receipt of the order (which is counted as the first day). Returns that arrive at our office after the deadline will be returned and therefore the corresponding amount will not be refunded.

Returns made will be made effective

Product in perfect condition
In its original packaging and in the same conditions in which it was delivered.
With completed return form

Once it arrives at our facilities and we verify that the order is in the same conditions in which it was delivered, the value of the returned item will be refunded by the same method chosen in the purchase process, within the established legal term of 14 days. natural.

Full refund: the full amount of the purchase will be refunded except for shipping and return costs. They will be deducted from the total amount of your return at the time of the refund and through the chosen payment method.

Partial return: in case of partial return of the order, the amount of said item will be refunded. Shipping costs will be the same procedure as full return.

Returns of items that have been purchased to order and/or have been personalized will not be accepted. If the returned product is due to a defect or is damaged, you must deliver the merchandise to the transport agency (arranged by The Seller) in perfect condition (badly closed boxes or cases will not be accepted), The Seller will proceed to replace it with the same affected product (same variety and color) in perfect condition, subject to available stock at that time or the appropriate payment will be made.

If you have returned an item that cannot be returned, we will contact you and send it to you postage due.

The return of any merchandise will require the agreement of both parties. The Seller reserves the right to demand compensation to compensate for possible damage suffered by the goods, as well as to recover the direct costs caused by the return.

For the destinations of the Canary Islands, Ceuta and Melilla, the client will be responsible for any other added expense: customs, tariffs, taxes, etc. that may be generated.

The Seller reserves the right to change its return policy, duly informing the customer of the new conditions before making a purchase.